Dynamic Kids welcomes all feedback, including complaints.
We encourage people to speak up as it helps us to develop a better service to meet our customers’ needs and deliver positive outcomes.
How to provide feedback or make a complaint?
You can provide your feedback or make a complaint by calling us on 5338 8932 or send us an email firstname.lastname@example.org
What happens when you have made a complaint with us? We aim to resolve the complaint as quickly as possible. Our complaints procedure requires that we:
We will investigate the complaint and ask for their comments and relevant information. We will then advise you what the response to your complaint has been and what resolution has been suggested.
If you are dissatisfied with the resolution of the complaint, you can ask for the Director of Dynamic Kids to review the complaint and how it was handled.
If the resolution is still not satisfactory, you may seek assistance from to the relevant Commission or Ombudsman including:
Disability Complaints Commissioner (Victoria) Ph: 1800 677342 E: email@example.com
Dynamic Kids will:
Please be advised that you may have access to Dynamic Kids Feedback and Complaints Policy
Dynamic Kids is a clinic based and mobile paediatric therapy services based in Ballarat, Victoria providing; Occupational Therapy and Speech Pathology.